Mahanagar Gas Limited (MGL), a leading City Gas Distribution company in India, has taken a significant step towards digitization by introducing a range of user-friendly and accessible digital options for its CNG and PNG customers. With the aim to enhance customer experience, MGL has unveiled a revamped ‘MGL Connect’ App, a WhatsApp chatbot for instant customer service, and an eco-friendly e-bill option for its PNG customers.
The latest version of the MGL Connect App promises customers the ease of managing their PNG connection, billing, and other crucial data. The introduction of the Self Meter Reading feature on the app allows users to upload a photo of their meter, enabling MGL to generate accurate bills based on actual consumption and facilitate instant payments.
In a move towards sustainability and reducing paper usage, MGL has introduced the option of e-bills for all its PNG customers. This convenient feature allows customers to opt for e-bills by simply sending an SMS from their registered mobile numbers, thereby promoting a green drive.
The newly launched WhatsApp service has further streamlined customer service, making it effortless and readily available at customers’ fingertips. Through the WhatsApp chatbot, users can have their queries addressed instantly, find CNG stations, register for new PNG connections, and access billing and payment details.
Complementing these digital upgrades, MGL has also unveiled a revamped and user-friendly website. The website offers a clutter-free interface and seamless navigation, catering to all aspects of customer interaction with the company, its services, and its products. Customers can conveniently make their PNG bill payments by clicking on the ‘Quick Pay’ tab on the home page, register for PNG connections, view and generate bills, locate CNG stations, and provide valuable feedback to enhance user experience.
Ashu Shinghal, Managing Director of Mahanagar Gas Limited, expressed the company’s commitment to adapting to changing consumer behaviour by focusing on strengthening their digital platforms. He stated, “Self-meter reading, e-bills, WhatsApp chatbot services, and a newer, more user-friendly website were developed to provide our customers with a seamless experience in using CNG or PNG.”
Shinghal emphasized that these initiatives are only the beginning of the company’s journey towards offering a smooth and hassle-free customer experience. The company envisions implementing more innovative solutions in the future to cater to the evolving needs of its valued customers.
MGL’s dedication to digitization not only enhances the convenience for its customers but also aligns with the broader goals of sustainability and environmental responsibility. By embracing cutting-edge technology and innovative solutions, MGL sets a positive example for the industry and reinforces its position as a customer-centric and forward-thinking energy provider in India.
